This article covers problems when you send a blog post for approval in the AI App, and the messages your client or reviewer can see on the review page. For the normal flow, see Using the approval flow and Requesting client reviews.
Sending a post for review
"Missing email message or there are no reviewers added."
What it means: This appears under Missing Requirements when you send a review request from the blog editor with an empty message.
What to do:
In the review request panel, check that at least one reviewer is filled in.
Type a message, or keep the default message if one is set.
Send the request again.
To stop this happening on every post, set default reviewers and a default message for the website. See Setting approvers per website.
Reviewers are not filled in automatically
What it means: The AI App prefills reviewers, CC and the message from the website's Approval tab in Accounts. If that tab has no reviewers, or the switch Use these reviewers for this website is off, nothing is prefilled.
What to do: Ask a website manager to open the website in Accounts, go to Approval, turn on Use these reviewers for this website and fill in Reviewers (To). Also check that the right website is selected in the AI App, because every website has its own settings.
There's no Publish button, only Submit for approval
What it means: Your role on this website is Reporter. Reporters create content, and a manager approves it before it's published. After you submit, you see "Your blog has been shared with the person responsible for approval".
What to do: Nothing is wrong. If you should be able to publish yourself, ask your agency admin for a higher website role (Author, Editor or Manager). See Roles and permissions explained.
The reviewer says they didn't get the email
What it means: The review request is sent by email to the addresses in the To and CC fields.
What to do:
Ask the reviewer to check their spam or junk folder. The email may come from your agency's name.
Check the reviewer's address for typos in the review request panel or on the website's Approval tab.
Send the request again. Only the newest link is valid for review (see "Blog post version outdated." below).
On the review page
These messages appear on the page your reviewer opens from the email. Reviewers don't need an account.
"Blog post version outdated."
What it means: "There's already a newer version of this blog post to review." The post was changed and sent again after this email was sent.
What to do (reviewer): Open the newest review email and use that link.
"You are viewing an outdated version of the blog post."
What it means: The reviewer already sent feedback on this version, and a newer version has been sent since.
What to do (reviewer): Find the latest review email and review that version.
"Editing is disabled because the revision has been sent. Please wait for another email for the next review session."
What it means: The reviewer asked for changes with Make necessary adjustment. The page is locked until you send a new version.
What to do (you): Check the feedback in the blog editor, make the changes and request a review again. The reviewer then gets a new email.
"This version has been approved."
What it means: This version is approved. Any further changes have to be agreed directly with the person who created the post.
What to do: If the reviewer wants more changes, they contact you. You edit the post and request a new review.
"This blog post is either scheduled for publication or has already been published."
What it means: The post is scheduled or live. If several reviewers are involved and one has already approved the post, the others can no longer change it.
What to do (reviewer): Contact the person who sent the review request with any changes.
"Page access not allowed."
What it means: The review link is not valid. It may be incomplete, for example when only part of the link was copied.
What to do (reviewer): Open the link straight from the review email. If that doesn't work, ask the sender to request a review again.
After the review
You can't see which reviewer approved or asked for changes
What it means: Review activity is shown in the blog editor, not in your inbox.
What to do: Open the post in the blog editor and check Feedback from approval process. for each reviewer's status and last activity. Posts that reviewers sent to you appear in Pending For Approval on the dashboard and under the For Approval filter in the Posts overview. See The Posts overview: finding and managing posts.