Privacy

Privacy Statement

Effective date: October 20, 2026 | Last updated: October 20, 2026

This Privacy Statement explains what personal data UP-TO-DATE Support ("we", "our", "us"), a product of UP-TO-DATE AI Webdesign in Belgium, collects, why, who processes it for us, and the rights you have. It applies to uptodatesupport.com, the help centers made with it, and the MySupport app for iPhone and iPad.

The short version: we use your data only to run your help center. We never sell it, never show ads, and use no analytics or tracking services.

1. Who is responsible

UP-TO-DATE AI Webdesign, Belgium. Email: klantendienst@uptodatewebdesign.be. A person reads every message.

For a help center's own content and its readers' requests, the company that runs that help center decides what is collected and why; we process that data for them.

2. What we collect

If you have an account (owners and teams)

• Your name, email address and password (stored only as a one-way hash), or your UP-TO-DATE account if you sign in with it
• The help centers you work on, your role in each, and what you write, upload, review and change there
• For paid plans: billing details, handled by Stripe (we never see your full card number)

If you read a help center

• The pages you read and the searches you make, with an anonymous identifier kept in your browser for that visit, where you came from and your browser type, so the help center's team sees what helps
• The questions you ask the AI and its answers, and whether an answer helped
• If you send a request or a comment: your name, email address and message, so the team can answer you
• If a help center is private: your email address, to send you a sign-in link

In the MySupport app

• To sign in: your email and password, or a one-time code you scan from the dashboard. The camera is used only to read that code, on your phone; no picture is kept or sent.
• The app's sign-in token (in the iPhone's Keychain, on your device only), your name and your list of help centers, so the app opens straight to them. Settings → Sign out removes them.
• What you read and change in the app goes to uptodatesupport.com exactly as it does on the website.
• The app has no analytics, no advertising and no tracking, and contains no third-party SDKs.

Technical data

Server and security logs, and per-account AI usage (counts, not content) so we can run and bill the service. Cookies are only those needed to sign you in and remember a help center's language. No advertising or cross-site tracking cookies.

3. How we use it

Only to provide UP-TO-DATE Support: to show and run help centers, answer readers with AI, send the emails you expect (sign-in links, replies to requests, invitations, reviews), keep the service secure, and bill for it.

We do not sell personal data, use it for advertising, or let AI providers train on it.

4. AI processing

AI features (answers for readers, drafting and improving articles, translations, describing guide steps, transcribing videos and voice-overs) use OpenAI through its API. Only the content needed for that request is sent, over encrypted connections. OpenAI's API terms prohibit using it to train their models. If a help center connects an AI Memory from UP-TO-DATE (memories.uptodateconnect.com), answers can also draw on the documents that company keeps there.

5. Who processes data for us

• Amazon Web Services: hosting, database, file storage (in the EU, Paris region) and video rendering
• OpenAI (US): AI processing as described above
• Resend (US): sending our emails
• Stripe: payments for paid plans
• UP-TO-DATE services (accounts and memories .uptodateconnect.com, run by us): signing in with an UP-TO-DATE account and the AI Memory
• GitHub: only if you connect a repository to write articles from your code

Transfers outside the EU are covered by the providers' EU safeguards (Standard Contractual Clauses or the EU–US Data Privacy Framework).

6. Security

All connections are encrypted (TLS). Passwords are stored only as hashes. The app's sign-in token is kept in the iPhone's Keychain and works for 60 days; a scanned sign-in code works once, for five minutes, and we keep only a hash of it.

7. How long we keep data, and deleting it

• Account and help center data: while your account is active
• Readers' requests, questions and statistics: while the help center exists, unless its team deletes them
• Deleting your account: email klantendienst@uptodatewebdesign.be from your account's address and we erase your account and the help centers you own. Signing out of the app removes everything it kept on your phone.

8. Your rights (GDPR)

You can ask to access, correct, export or erase your data, and to restrict or object to its processing. Email klantendienst@uptodatewebdesign.be. If you read a help center, you can also ask the company that runs it. You may complain to the Belgian Data Protection Authority (gegevensbeschermingsautoriteit.be) or your local authority.

Our legal bases: contract (providing the service), legitimate interest (security, and the statistics a help center's team sees), and consent where we ask for it.

9. Children

UP-TO-DATE Support and MySupport are not meant for anyone under 16.

10. Changes

If we make material changes, we will tell account holders by email or in the dashboard before they take effect. The date at the top shows the current version.